Effective Date: 11-October-2024
At Crocodile RTC, we are committed to providing you with high-quality products and ensuring your satisfaction. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy below.
1. Returns
You have the right to return your purchase within 30 days of receiving your item for a full refund or exchange, provided that the product is:
- Unused and in its original packaging
- In the same condition as when you received it
To initiate a return, please follow these steps:
- Contact us at info@crocodilertc.net or call us at +1-563-516-3061 to request a return authorization.
- Once your request is approved, we will provide you with instructions on how to return the item.
2. Refunds
After we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will process your refund to the original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
3. Non-Refundable Items
Certain items may not be eligible for return or refund, including:
- Products that have been used or installed
- Custom or special order items
4. Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Exchanges
If you received a defective or damaged item, please contact us within 30 days of receipt, and we will arrange for an exchange at no additional cost to you.
6. Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with a return or exchange, please contact us:
Email:
info@crocodilertc.net
Phone:
+1-563-516-3061
Address:
8575 Sheffield Rd.
San Gabriel, CA 91775
Thank you for choosing Crocodile RTC! We appreciate your business and are here to ensure your satisfaction.